Administrator: General Admin and Membership (Gauteng East)
Administrator: General Admin and Membership (Gauteng East)
In the dynamic and growing world of administration, the role of an Administrator for General Administration and Membership is critical to the smooth operation and growth of organizations in Gauteng East. This region, which encompasses several municipalities and has a rapidly expanding urban environment, requires skilled professionals to manage various administrative tasks, especially in membership-based organizations.
Job Overview
An Administrator responsible for General Admin and Membership in Gauteng East plays a central role in ensuring that day-to-day operations run efficiently, and that the organization’s members are well-supported and informed. This role typically involves a combination of office management, customer service, and data handling, tailored to the needs of the membership base.
Location: East Rand, Gauteng
Full job description
The successful candidate will be responsible for:
- Ensuring effective and efficient functioning of the membership system and general administration in the region.
Submit your application by 24 February 2025 to be considered for this role.
Minimum requirements:
- National Senior Certificate or equivalent
- Relevant experience in an administrative role in an office environment, with a specific focus on data capturing
- Computer literacy, particularly MS Office Suite
Skills:
- Written and verbal communication
- Time management and organisation
- Administration and attention to detail
Abilities:
- Use initiative and work well in high-pressure situations
- Produce accurate, high-quality work in line with specific standards
- Be outcomes-orientated, not simply task-orientated
- Work independently
- Apply sound judgement
Knowledge and commitment:
- Commitment to the principles, policies and programme of acion of the Democratic Alliance
- Willingness to go the extra mile, which may include working long and irregular hours, weekends, and public holidays where necessary
Core Responsibilities
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General Administration: The core of the role involves managing a variety of administrative tasks. This includes maintaining filing systems, managing correspondence (emails, phone calls, and postal mail), organizing meetings and events, and overseeing office supplies. The Administrator must keep the office running smoothly and ensure that the office’s documentation, systems, and tools are up to date.
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Membership Management: Managing membership databases is a key responsibility. The Administrator is tasked with ensuring that member records are accurate, up to date, and easily accessible. This includes processing new member registrations, renewing memberships, and handling any updates to existing members’ details. Additionally, the Administrator might be responsible for handling membership fees, issuing invoices, and managing payments.
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Customer Service and Communication: Providing excellent service to members and responding to their queries promptly is a vital part of the job. Whether answering questions about membership benefits or resolving issues with services, the Administrator is the first point of contact for members. Effective communication skills are necessary for both in-person and digital interactions.
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Event Coordination: In many membership organizations, events are a crucial part of the community-building process. The Administrator may help coordinate or manage these events, which could include meetings, social gatherings, workshops, or seminars. Organizing logistics, creating event invitations, and ensuring that all necessary resources are available are part of the role.
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Reporting and Record-Keeping: The Administrator is responsible for keeping accurate records of membership activities, such as renewals, drop-offs, and engagement. This data is important for internal reporting purposes and can also provide insights for improving member retention or engagement strategies.