Are you ready to be part of one of South Africa’s most innovative and customer-focused banks? Capitec Bank is on the lookout for energetic and self-motivated individuals to join their team as Life Cover Claims Assessors in Stellenbosch. If you’re passionate about service and keen to make a difference, this is the opportunity for you!
Location: Stellenbosch, Western Cape, South Africa
Why Capitec?
Capitec Bank is not just a place to work – it’s a place to thrive. Their culture focuses on service excellence, customer satisfaction, and operational efficiency. As a Life Cover Claims Assessor, you’ll play an important role in shaping how Capitec Life interacts with clients and ensures that claims are handled smoothly, efficiently, and fairly.
Who Should Apply?
Capitec is looking for no prior experience required, which makes this a perfect opportunity if you are ready to break into the world of insurance claims. Whether you’re a fresh graduate or someone with experience in other fields, as long as you have a keen eye for detail, great communication skills, and a passion for helping people, this could be your next big career move.
What Will You Be Doing?
As a Life Cover Claims Assessor, you will be responsible for:
- Supporting Life Cover Claims Process
You’ll work alongside various stakeholders to enhance the claims assessment process, ensuring that it’s smooth and efficient. You’ll even engage with industry experts like reinsurers to fine-tune the process further. - Assessing Life Cover Claims
Your main task will be to verify and assess life cover claims, ensuring all necessary documents are accurate, complete, and legally binding. You will ensure that claims are processed accurately, holistically, and within agreed turnaround times. - Handling Queries and Complaints
At Capitec, customer service is key. You will resolve queries and complaints related to claims, working with the Complaints Management team to handle disputes and appeals in accordance with Capitec’s standards and timelines. - Building Relationships
You’ll need to build trusting relationships with both internal teams and external stakeholders, helping to foster collaboration to meet Capitec Life objectives.
Key Qualifications and Skills
Minimum Requirements:
- Education: A Grade 12 National Certificate or Vocational qualification.
- Experience: While prior experience in assessing life insurance claims is a bonus, it’s not mandatory. If you have experience in a customer service or administrative role, your skills can transfer well to this position.
Ideal Requirements:
- A relevant tertiary qualification in Healthcare or Science is a plus.
- An understanding of the life insurance industry and claims handling processes will be helpful but is not essential.
Skills:
- Attention to Detail: You’ll be dealing with sensitive claims data, so precision is key.
- Decision-Making: You will be required to assess claims and make decisions on validity and accuracy.
- Numerical Reasoning: This role requires an understanding of numerical data as it relates to life insurance claims.
- Strong Communication: Handling queries and complaints with clarity and professionalism is important.
- Organizational Skills: You’ll need to plan, organize, and prioritize your tasks efficiently.
What Will Set You Apart?
- Knowledge of the Life Insurance Industry: Even if you don’t have direct experience, any familiarity with life insurance policies, medical terminology, and the claims process will be a big plus.
- Relevant Certification: If you have an occupational certificate or coursework in long-term life insurance claims assessment, that’s ideal but not essential.
Working Conditions
- Location: Stellenbosch, Western Cape.
- Employment: Full-time with a clear criminal and credit record required.
Why You Should Apply
This is a unique opportunity for those eager to grow within the insurance industry while working with a forward-thinking company like Capitec. The skills you’ll develop in this role will not only boost your career prospects in the insurance sector but also provide valuable experience in one of the fastest-growing industries in South Africa.
Capitec offers a dynamic and supportive work environment where new ideas are encouraged, and personal growth is a priority. If you’re looking to make a real difference in people’s lives and contribute to a company that values service, apply now!
How to Apply
- Discover Capitec’s Culture: To learn more about Capitec and take a short assessment to see if this role fits you, click here!
- Complete Your Application: Once you’ve completed the assessment, finalize your application by clicking Apply below.
This is your chance to become part of a forward-thinking team that’s dedicated to providing excellent service in the banking and insurance space. Don’t miss out – apply today!
